FAQ

Q: How long will I receive my keycode after the purchase?

A: Once your order has been validated, our system will automatically send the registration info to your e-mail instantly (within 1 business day). If you did not receive it on time, perhaps it has been tagged as a spam or it's because of the delay of Internet of system glitches.

Q: Retrieve the key code if you're encountering one of the following problems:

A: The key code of the product you purchased is lost.
You already purchased the program, but didn't receive the key code.
The key code becomes invalid after you purchased the software.

Q: How to update the product you have purchased to the newest version free?

A: First open the product page to download the program. You can find the product page in the program via Help menu->Visit Product. After you download the new program. Just double click to install it. After the installation, use the User Name and Registration Code to register it again. So please make sure to preserve your purchase information(including Order ID and Registration Code) well once you get them.

Pre-sale Supoort

Q: What kind of payment platforms and payment methods are you offering?

A: We have Avangate and Swreg two secure Payment platforms for users to choose. For payment methods, users can choose to pay online or use Credit Card by Fax.

Q: What's the free trial version?

A: Each software has a free trial version for our customers. So the customers can experience better for our software. Moreover, the free trial version gives the customers advantages to know the software easier than reading the literal description. In fact, the trial version is the same as the full version in functionality, except a 5-minute length limitation on converting files.

Q: What's the full version?

A: Only registered users are able to get the full version after purchase. With the full version, the users can get the free service for life and the free update service.

Comments & Question

I tried the video converter and the amazing speed and string quality almost shocked me. It is my first time to use such a fast converter still keeping the quality. Thanks for the providing of Tipard Video Converter. -- Don

I used Tipard HD Converter for Mac and I really like the snapshot function and preview button. Just like a fleeting memory freeze at that point. -- Jerry

Payment & Refund

Since we use third party payment platform to perform the purchase and some platform has time limitation for refund. If customer purchases product more than 90 days, no matter what reason for the refund, we won't perform refund. Hope you can understand this.